Welcome to our
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Help Center | ||||
Viewing and Changing Orders | No Goods may be returned other than with prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number ('RMA'). | |||
Order Status & Tracking | About MacroQuest | |||
Request an Invoice | ||||
Cancel an Order | ||||
Returning a Product | ||||
Return Policy | ||||
How to Return a Product | ||||
Placing Orders | All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in | |||
Checkout | their original packaging. The Customer is responsible for returning Goods to the Company and for providing | |||
Invoicing & Payment | proof or delivery of such return. Appropriate precautions must be taken in respect of Goods classed as | |||
Delivery Information | 'static sensitive'. | |||
Favourite | All Goods accepted for return should be returned for receipt by the Company within 30 days of delivery. The | |||
Parts List (BOM) Upload | Customer returning the Goods need to clearly quote the Customer's account number, order number and RMA. | |||
Trade Account | Any Goods returned as 'unwanted' , 'incorrectly ordered' or 'Packaging/DC doesn't meet the demand (not | |||
Quotes | presented before placing order)' may at the discretion of the Company be subject to a restocking fee of 20% of | |||
Quick Buy | the invoice value of the Goods (subject to a moq charge of USD100). | |||
Saved Shopping Baskets | The Company expressly reserves the right (without limiting its discretion under this Condition 11) to refuse the | |||
Scheduled Orders | cancellation of any order for or return for credit of Goods supplied by the Company which are not in the | |||
Vouchers | Catalogue, are notified by the Company to be not-in-catalogue Goods, are sourced from Newark, consist of | |||
Product Information | software or contain any hazardous substances referred to in the European Union's Directive number: | |||
Searching for Products | 2002/95/EC relating to Restrictions of the Use of Certain Hazardous Substances in Electrical or Electronic | |||
Pricing & Availability | Equipment. Consumable items are non-returnable. | |||
Packaging Options | ||||
RoHS / Legislation | ||||
Technical Support | ||||
My Account | ||||
Log In / Registration | ||||
Update Profile Information | ||||
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Update Addresses | ||||
Update Payment Cards | ||||
Update Order Preferences | ||||
Update Product Notifications | ||||
How Can We Help You? | ||||
Customer Service: +86 53 7321 0030 [email protected] Product Technical Support: +86 53 7321 0050 8:30am - 5:30pm, Monday - Friday |
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