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Request an Invoice
Welcome to our
Help Center
Viewing and Changing Orders
Order Status & Tracking For invoices if you need another physical invoice copy mailed to you,
contact us by email [email protected]
or
call +8653- 73210030 for a service 
About MacroQuest
Request an Invoice
Cancel an Order
Returning a Product
Return Policy
How to Return a Product
Placing Orders Q: Where is my order?
Checkout A: You can see your most recent orders on the my account page. Or you can also receive an order email from 
Invoicing & Payment your registered email address.There may be times where an order just placed may not immediately appear 
Delivery Information until the order request   has been fully processed by our business systems. If there is a problem with the 
Favourite  order, you will generally be contacted by our customer support team.
Parts List (BOM) Upload
Trade Account Q:Can I speak to someone about an order I have placed?
Quotes A:Try our live support 9:00am - 6:00pm, Monday - Friday
Quick Buy Email customer service: [email protected]
Saved Shopping Baskets Call customer service: +8653- 73210030, 9:00am - 6:00pm, Monday - Friday
Scheduled Orders Email technical support: [email protected]
Vouchers Call technical support: +8653- 73210030 , 9:00am - 6:00pm, Monday - Friday
Product Information
Searching for Products Q:What should I do if product is damaged in delivery?
Pricing & Availability A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that 
Packaging Options delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer 
RoHS / Legislation support team on +8653- 73210030 or email us at [email protected].
Technical Support
My Account Q:Can I cancel an order?
Log In / Registration A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items 
Update Profile Information once an order has been placed. However you can request a return for eligible items by using our Return a 
Change Password Product Request Form.
Update Addresses
Update Payment Cards Q:How do I get a copy of an invoice?
Update Order Preferences A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be 
Update Product Notifications sent, go to the request an invoice form and follow the instructions provided.
 
  Q:How do I expedite an order?
How Can We Help You? A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items 
Customer Service:
once an order has been placed. However, you may call our customer support at +8653- 73210030, 9:00am - 
+86 53 7321 0030
6:00pm, Monday - Friday to see if the order can be expedited.
[email protected]
Product Technical Support:
+86 53 7321 0050
9:00am - 6:00pm, Monday - Friday
 
View more contact information