Welcome to our
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Help Center | ||||
Viewing and Changing Orders | ||||
Order Status & Tracking | For invoices if you need another physical invoice copy mailed to you, contact us by email [email protected] or call +8653- 73210030 for a service |
About MacroQuest | ||
Request an Invoice | ||||
Cancel an Order | ||||
Returning a Product | ||||
Return Policy | ||||
How to Return a Product | ||||
Placing Orders | Q: Where is my order? | |||
Checkout | A: You can see your most recent orders on the my account page. Or you can also receive an order email from | |||
Invoicing & Payment | your registered email address.There may be times where an order just placed may not immediately appear | |||
Delivery Information | until the order request has been fully processed by our business systems. If there is a problem with the | |||
Favourite | order, you will generally be contacted by our customer support team. | |||
Parts List (BOM) Upload | ||||
Trade Account | Q:Can I speak to someone about an order I have placed? | |||
Quotes | A:Try our live support 9:00am - 6:00pm, Monday - Friday | |||
Quick Buy | Email customer service: [email protected] | |||
Saved Shopping Baskets | Call customer service: +8653- 73210030, 9:00am - 6:00pm, Monday - Friday | |||
Scheduled Orders | Email technical support: [email protected] | |||
Vouchers | Call technical support: +8653- 73210030 , 9:00am - 6:00pm, Monday - Friday | |||
Product Information | ||||
Searching for Products | Q:What should I do if product is damaged in delivery? | |||
Pricing & Availability | A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that | |||
Packaging Options | delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer | |||
RoHS / Legislation | support team on +8653- 73210030 or email us at [email protected]. | |||
Technical Support | ||||
My Account | Q:Can I cancel an order? | |||
Log In / Registration | A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items | |||
Update Profile Information | once an order has been placed. However you can request a return for eligible items by using our Return a | |||
Change Password | Product Request Form. | |||
Update Addresses | ||||
Update Payment Cards | Q:How do I get a copy of an invoice? | |||
Update Order Preferences | A: You can view and print invoices from the Order Status & Tracking page. If you need a paper copy to be | |||
Update Product Notifications | sent, go to the request an invoice form and follow the instructions provided. | |||
Q:How do I expedite an order? | ||||
How Can We Help You? | A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items | |||
Customer Service: |
once an order has been placed. However, you may call our customer support at +8653- 73210030, 9:00am - | |||
+86 53 7321 0030 |
6:00pm, Monday - Friday to see if the order can be expedited. | |||
[email protected] |
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Product Technical Support: |
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+86 53 7321 0050 |
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9:00am - 6:00pm, Monday - Friday |
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View more contact information |
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