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HELP
Home > HELP > Cancel an Order
Cancel an Order
Welcome to our
Help Center
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Order Status & Tracking Email customer service: [email protected] About MacroQuest
Request an Invoice Call customer service: +8653- 73210030, 8:30am - 5:30pm, Monday - Friday
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Invoicing & Payment Need to cancel an order? We pride ourselves on processing and sending customer orders fast. So once an 
Delivery Information order is placed, in most cases our fulfilment systems will have your items picked, packed and sent for delivery 
Favourite  within minutes. This means you will need to call our customers support team on +8653- 73210030 if you have 
Parts List (BOM) Upload placed an order that you wish to cancel. The exception to this is items that are on backorder and not marked 
Trade Account as non-cancellable where there may be more time to cancel - in this case please email 
Quotes [email protected]
Quick Buy
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Scheduled Orders Q: What is a product lead time?
Vouchers A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.

Q:What does it mean when a part is on back order?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.

Q: Can I download or email my cart?
A:If you want to save your cart online for purchase later you can use the Start Order and check out feature.

Q: What are order MOQs and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

Q: How do I check out from my cart?
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How Can We Help You?
Customer Service:
+86 53 7321 0030
[email protected]

Product Technical Support:
+86 53 7321 0050
8:30am - 5:30pm, Monday - Friday
View more contact information
 
 
Q:What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on +8653- 73210030 or email us at [email protected]

Q:Can I cancel an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed. However you can request a return for eligible items by using our my orders and view more.

Q:How do I get a copy of an invoice?
A: The sale will be sent to you via email. Or you can view and print invoices from the My orders and Order Status page. If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.
Related Links
My Account: My Orders
Request an invoice

Q:How do I expedite an order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to expedite the delivery of items once an order has been placed. However, you may call our customer support at +8653- 73210030, 8:30am - 6:00pm, Monday - Friday to see if the order can be expedited.

Q: Can I save my shopping cart and complete my order later?
A:Yes. In the shopping cart, you can save your cart by entering the name of your choice in the TOUR CART field, then click “Check Out”.

Q: Can I speak to someone about a problem on the website?
A:Try our live support 8:30am - 6:00pm, Monday - Friday
Email customer service:[email protected]
Call customer service: +8653- 73210030, 8:30am - 6:00pm, Monday - Friday

Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.

Q: How do I schedule orders?
A:See the My Orders section for more information.

Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

Q: How do I receive a special quote for a large order?
A:You can send an inquiry or contact us.

Q: Can I add notes to items in my shopping cart?
A:Yes. In the shopping cart, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.

Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.

Q: When will my order be shipped?
A: Your order will be despatched from the warehouse the same day when you order on or before 12pm. Order after the cut-off time will be processed next day.

Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.

Q: How do I open a trade account?
A: See the Trade Account section for more information. Or you can contact sales.

Q: I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
A: On the Registration page, enter your Customer ID and Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling .

Q: Do I get the promotional price when I purchase online?
A: The prices you find on the website do reflect when products are on sale or promotion.
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
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