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RoHS / Legislation Q: Where is my order?
Technical Support A: You can see your most recent orders on the my account page. Or you can also receive an order email from 
My Account your registered email address.There may be times where an order just placed may not immediately appear 
Log In / Registration until the order request has been fully processed by our business systems. If there is a problem with the order, 
Update Profile Information you will generally be contacted by our customer support team.
Change Password
Update Addresses Q:Can I speak to someone about an order I have placed?
Update Payment Cards A:Try our live support 9:00am - 6:00pm, Monday - Friday
Update Order Preferences Email customer service: [email protected]
Update Product Notifications Call customer service: +8653- 73210030, 9:00am - 6:00pm, Monday - Friday
  Email technical support: [email protected]
  Call technical support: +8653- 73210030 , 9:00am - 6:00pm, Monday - Friday
How Can We Help You?
Customer Service:
+86 53 7321 0030
[email protected]

Product Technical Support:
+86 53 7321 0050
8:30am - 5:30pm, Monday - Friday
Q: What is a product lead time?
A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.

Q: What does it mean when a part is on backorder?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
View more contact information

Q: What are order moqs and multiples?
  A:Certain products like resistors or cable come in reels or packs of set length or quantity. They 
  are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.

Q: Can I speak to someone about a problem on the website?
A:Try our live support 9:00am - 6:00pm, Monday - Friday
Email customer service: [email protected]

Call customer service: +8653- 73210030, 9:00am - 6:00pm, Monday - Friday

Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.

Q: What are special instructions and Delivery Notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.

Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

Q: How do I receive a special quote for a large order?
A:Try our live support 9:00am - 6:00pm, Monday - Friday
Email customer service: [email protected]

Call customer service: +8653- 73210030, 9:00am - 6:00pm, Monday - Friday

Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.

Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.

Q: When will my order be shipped?
A: Your order will be despatched from the warehouse the same day when you order on or before 12pm. Order after the cut-off time will be processed next day.
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.